Customer Service Training! 8 Week Course...FREE! Tuesdays & Thursdays

About this 8 Week Program (Virtial or In-Person)

In this fun and exciting Customer Service Training Course you will learn how to apply techniques to generate new business, help you grow your professional career, and create happy customers!

Areas covered include;

· What is the Definition of Service

· Customers…what do they want?

· Soft Skill Training

· Non-verbal Communication

· Telephone Etiquette

· Do’s and Don’ts

· Unsatisfied Customers

· Problem Solving

· Customer vs Advocate

· Leadership Roles

Learning Outcomes

· Build your Confidence

· Understand Customer Diversity

· Learn Lessons of difficult customers

· How do defuse difficult situations and use resources available for support

· How to provide exceptional service 100%

· Turning Customers into Advocates

Course Outline

· Will be emailed to you Week Prior to Class Start Date

Classes are offered both virtually and in-person at Marin City Community Development Center.

Questions?

Please call or email Michael Andrews at (415) 399-2837 | mandrews@marincitycdc.org

Pathworks Program funded by California Governor’s Office of Business and Economic Development.